At a Glance
- Tasks: Deliver tailored care management for older people, ensuring their independence and safety at home.
- Company: Join a supportive organisation dedicated to enhancing the lives of older Australians.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on wellness and culturally safe care.
- Why this job: Make a real difference in people's lives while working in a culturally diverse environment.
- Qualifications: Diploma in Community Services or equivalent experience; fluent in English and Vietnamese.
The predicted salary is between 47250 - 57750 $ per year.
The Care Partner is the designated care manager under the Support at Home Program, responsible for delivering care management activities that enable older people to live safely and independently at home. Working within a rights-based, person-centred framework, the Care Partner collaborates with participants, their supporters, and interdisciplinary teams to coordinate tailored, responsive and inclusive support. Care Partners function as relationship-based care managers who provide ongoing planning, monitoring, service coordination, and education, with a strong focus on wellness, reablement, and culturally safe care. They play a key role in planning and overseeing care service delivery across all support streams, including the Assistive Technology and Home Modifications (AT-HM), and work closely with clinically qualified Care Partners when a participant's needs require advanced clinical input or complex care planning.
Key responsibilities
- Collaborate with participants to develop individualised care plans within 28 days of service commencement, ensuring alignment with the Notice of Decision, formal aged care assessment, and approved Support Plan.
- Incorporate the participant's goals, service preferences, cultural needs, risk factors, and AT-HM requirements.
- Establish and update quarterly budgets, ensuring participants understand their available services and financial responsibilities.
- Work as part of a team-based model, escalating care planning and clinical decisions to a clinically qualified Care Partner where the participant's needs exceed general care management scope.
- Manage service coordination and education related to approved AT or home modifications; support participants with integrating AT into daily routines and safety.
- Review care notes and service delivery data; proactively identify and address emerging risks or changes in participant needs.
- Conduct at least monthly care management activities and schedule formal care plan reviews at least annually or as required by program triggers.
- Build meaningful relationships with participants and their supporters to understand goals, preferences, and life circumstances.
- Communicate effectively with internal and external stakeholders, including GPs, allied health, palliative care providers, and service coordinators.
- Maintain accurate, timely care notes and ensure documentation supports outcomes under the Strengthened Aged Care Quality Standards.
About you
- Diploma-level qualification in Community Services, Aged Care, Case Management, or equivalent experience.
- Demonstrated experience in care coordination, case management or similar roles in aged care, health, or disability services.
- Solid understanding of the Support at Home Program, Quality Standards, and aged care rights.
- Competence in interpreting clinical guidance and escalating appropriately.
- Strong communication, empathy and cultural competence.
- Skilled in using care management or CRM systems.
- Current Police Check or NDIS Worker Screening Check, and full COVID-19 vaccination.
- Current First Aid/CPR certificates.
- Fluent written and verbal communication in English and Vietnamese.
Care Partner in Melbourne employer: Australian Vietnamese Women Association
As a Care Partner with our organisation, you will be part of a supportive and inclusive work culture that prioritises the well-being of both our participants and employees. We offer comprehensive training and professional development opportunities to help you grow in your role while making a meaningful impact in the lives of older Australians. Located in a vibrant community, our team values collaboration and cultural competence, ensuring that you can provide tailored care that respects the diverse backgrounds of those we serve.
Contact Details:
Australian Vietnamese Women Association Recruitment Team
