As a Care Partner, you’ll guide customers through their care journey with compassion. Working closely with families, clinical teams, and external providers, you’ll develop holistic health plans, coordinate services, and ensure customers receive safe, person‑centred care that enables them to age well at home or in a place of their choosing.
About the role:
- This is a Permanent Full-Time opportunity offering flexibility and a great work‑life balance
- Flexible work hours: 8:30am - 4:30pm or 9:00am - 5:00pm, Monday to Friday
- Attractive remuneration of $45.56 per hour plus superannuation
- Hybrid work model with 2 days working from home and 3 days in the Clayton office
- Supporting SAH customers across the Mornington Peninsula community
Key Accountabilities
- Build trusted relationships with customers and support them to achieve their goals at home
- Conduct onboarding assessments, develop holistic health plans, and coordinate multidisciplinary services
- Collaborate with clinical teams, families, and external providers to deliver safe, person‑centred care and optimal outcomes
- Support customers through care transitions, including hospital discharge or changes in health needs, and follow up with off‑boarding where needed
- Maintain accurate records in enterprise systems, participate in audits, and contribute to quality and continuous improvement initiatives
- Identify opportunities for additional services and support to enhance customer outcomes and contribute to service growth
- Promote safety, quality, compliance, and a culture of continuous improvement across all activities
What You’ll Bring
- Experience in community or aged care and knowledge of SAH would be advantageous but not essential
- Strong customer focus, with the ability to build trusted relationships and handle sensitive conversations with empathy
- Excellent verbal and written communication skills & tech savvy with Microsoft Suite and CRM systems
- Knowledge of funding streams, quality standards, audits, and experience supporting care transitions such as discharge planning
- Strong decision‑making, problem‑solving, time management, and adaptability in a fast‑paced environment
- Collaborative mindset, able to work effectively in a team‑based, matrix environment, liaising with families, clinicians, and external providers
- Relevant qualifications (Certificate IV or Diploma in Community or Aged Care desirable)
Why work for Australian Unity?
- Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
- Flexible Work Options -Virtual hybrid role 2 days WFH & 3 days in branch
- Career development with full access to LinkedIn Learning & internal opportunities
- Staff discounts across our insurance products as well as our travel and retail partners
- Fitness Passport - discounted access to 1,500+ gyms & facilities
- Novated Car Leasing option
- 14 weeks paid Parental Leave
Staying Safe
Please remember that Australian Unity will never ask candidates to pay a fee, purchase services, or engage a CV consultant as part of the recruitment process. All communications from our Talent Acquisition team will be sent from an @australianunity.com.au email address. If you ever receive a message that seems unusual or requests payment, please contact us directly to verify its authenticity.
Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan
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Care Partner in Melbourne employer: Australian Unity
As Australia's first wellbeing company, Australian Unity is an exceptional employer that prioritises the health and happiness of its employees while making a positive impact on the community. With a strong focus on employee growth, competitive benefits including additional wellbeing leave, and a collaborative work culture, the role of Client Operations Specialist offers a unique opportunity to thrive in a supportive environment dedicated to real wellbeing. Join us to be part of a purpose-driven team that values your contributions and fosters meaningful relationships.
