At a Glance
- Tasks: Engage with clients, manage enquiries, and support health program enrolments.
- Company: Remedy Healthcare, a leader in integrated home healthcare services.
- Benefits: Flexible work-from-home options and a supportive team environment.
- Other info: Join a diverse team committed to high-quality care and community support.
- Why this job: Make a difference in people's lives while developing your skills in healthcare.
- Qualifications: Experience in customer support and strong communication skills required.
The predicted salary is between 47250 - 57750 $ per year.
About Remedy
Remedy Healthcare is a leading provider of integrated healthcare for those who choose to live and age well at home. Our experienced team works together to deliver high-quality healthcare services to everyday Australians, with services tailored for in-home, community, virtual, and Telehealth settings. At Remedy Healthcare, we partner with Australian Unity to better support our customers and deliver high-quality safe care in the comfort of the customers' home.
Our Opportunity to you
The Client Access Specialist sits within the Client Connect team, a service designed to ensure timely contact and engagement of referrals and individuals with the right Remedy Healthcare clinical program. This is a full-time role on a 12-month fixed-term contract based out of our West Perth office, with the flexibility to work from home a few days a week. This position will have a rotating roster covering hours from 6am (AEDT) to 6pm (AWST). We are also willing to consider candidates from across Australia who are willing to work to AWST rostered hours and under a remote work from home arrangement.
The day to day:
- Responsible for outbound contact with referred healthcare clients
- Management of inbound phone/email enquiries
- Referral administration and data entry
- Manage and support client enrolment into Remedy Health Coaching programs
- Offer education on offered programs to diverse clients based on eligibility and health funds
About you:
- Demonstrated experience in customer support roles
- Demonstrated experience in sales and growth highly regarded
- Demonstrated experience working in the health services industry
- Tech savvy, strong administration, and time management skills
- Excellent verbal and written communication skills
- Demonstrated ability to engage with internal and external stakeholders, build rapport, and understand their needs
- Proactive and self-motivated
Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, and mature, aged people.
Central Access Specialist employer: Australian Unity
As Australia's first wellbeing company, Australian Unity is an exceptional employer that prioritises the health and happiness of its employees while making a positive impact on the community. With a strong focus on employee growth, competitive benefits including additional wellbeing leave, and a collaborative work culture, the role of Client Operations Specialist offers a unique opportunity to thrive in a supportive environment dedicated to real wellbeing. Join us to be part of a purpose-driven team that values your contributions and fosters meaningful relationships.
