At a Glance
- Tasks: Support customers in their care journey and help them achieve their goals.
- Company: Join Australian Unity, a leader in community health and care.
- Benefits: Enjoy flexible work options, additional leave, and career development opportunities.
- Other info: Embrace a collaborative culture with excellent growth potential.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Experience in community services and strong communication skills required.
The predicted salary is between 67500 - 82500 $ per year.
At Australian Unity, we're reimagining how health and care are delivered in our local communities.
By working together differently, we help customers live healthier, more independent and fulfilling lives while staying connected to supportive communities.
The Opportunity
As a
Care Partner , you'll support customers throughout their care journey, helping them achieve their goals and remain living safely and independently at home or in a place of their choosing.
Working closely with customers, families, clinical teams and external providers, you'll develop holistic care plans, coordinate services and ensure customers receive person-centred support.
This is a permanent full-time role based at our Port Macquarie branch.
About the role
As a Care Partner, you will manage an allocated customer portfolio and play a key role in delivering positive customer outcomes through proactive care planning, service coordination and ongoing reviews.
You will
- Build trusted relationships with customers and support them to achieve their goals at home.
- Conduct onboarding assessments, develop holistic care plans, coordinate multidisciplinary services and complete customer reviews as needs change.
- Collaborate with clinical teams, families and external providers to deliver safe, person-centred care and achieve optimal customer outcomes.
- Support customers through care transitions, including hospital discharge, changes in health needs and offboarding activities where required.
- Identify unmet needs, optimise funding utilisation and support access to services that enhance customer outcomes.
- Recognise and escalare customer risks, safeguarding concerns and changing care needs through appropriate pathways.
- Maintain accurate customer records in enterprise systems and contribute to quality, compliance and continuous improvement activities.
- Promote safety, quality and person-centred care across all aspects of service delivery.
- What You'll Bring
- Experience in community, aged care, disability or health services, including case management and coordinating multidisciplinary care.
- Strong customer focus, with the ability to build trusted relationships and navigate sensitive conversations with empathy and professionalism.
- Excellent communication skills and confidence using Microsoft Office and customer management systems.
- Knowledge of funding streams, quality standards, audit requirements and care transitions, including discharge planning.
- Strong decision-making, problem-solving, time management, and prioritisation skills in a fast-paced environment.
- A collaborative mindset, with the ability to work effectively across multidisciplinary teams, families, clinicians and external providers.
- Relevant qualifications in Community Services, Aged Care or a related discipline (Certificate IV or Diploma desirable).
Why work for Australian Unity?
- Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
- Flexible Work Options -hybrid role combining client visits, Branch days & WFH as part of your week
- Career development with full access to Linked In Learning & internal opportunities
- Staff discounts across our insurance products as well as our travel and retail partners
- Fitness Passport - discounted access to 1,500+ gyms & facilities
- Novated Car Leasing options through our partners Maxxia or Flair Cars
- 14 weeks paid Parental Leave
Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.
To view our Reconciliation Action Plan, please click https://www. australianunity. com. au/about-us/reconciliation-action-plan
#J-18808-Ljbffr
Care Partner – Port Macquarie employer: Australian Unity Limited
At Australian Unity, we pride ourselves on being an exceptional employer, particularly for the Care Team Leader role in Tweed Heads. Our commitment to employee wellbeing is reflected in our flexible work options, additional leave benefits, and a culture that champions personal and professional growth. With access to comprehensive training resources and a supportive team environment, you'll have the opportunity to make a meaningful impact while enjoying a rewarding career in aged care.
