At a Glance
- Tasks: Coordinate customer requests and support Care Partners for efficient service delivery.
- Company: Join Australian Unity, a leader in community health with a focus on cultural respect.
- Benefits: Enjoy flexible work hours, competitive pay, and additional leave benefits.
- Other info: Access career development opportunities and discounts across various services.
- Why this job: Make a real difference in people's lives while enjoying a great work-life balance.
- Qualifications: Experience working with Aboriginal communities and strong organisational skills required.
The predicted salary is between 40.38 - 40.38 $ per hour.
We are looking for a Care Partner Support Officer | Aboriginal Home Health to support the delivery of high-quality customer outcomes through effective workflow coordination, customer support, and operational administration activities. This role plays an important part in supporting Care Partners, Clinical Care Partners, and Team Leaders by coordinating customer requests, managing workflow activities, and helping ensure services are delivered efficiently and within agreed timeframes. The role contributes to a positive customer experience by supporting operational activities that enable timely access to services and support.
About the role
In this role, you will work closely with Care Partnering, Service Delivery, Scheduling, Customer Support, and other operational teams to support customer outcomes and day-to-day neighbourhood operations. This is a Permanent Full-Time opportunity in Penrith NSW offering flexibility and a great work-life balance.
- Flexible work hours: 8:30am – 4:30pm or 9:00am – 5:00pm, Monday to Friday
- Remuneration under the Care Administration Enterprise Agreement at Level 3, with an hourly rate of $40.38 per hour, plus applicable superannuation
- Hybrid work model – office days and work from home opportunities
You will:
- Support customer requests and administrative enquiries
- Coordinate workflow activities across the Care Partnering team
- Assist with customer reviews, reassessments, referrals, and service mobilisation activities
- Support Care Partners and Clinical Care Partners through effective workflow coordination and follow-up activities
- Monitor workflow queues and escalate risks, overdue actions, or customer concerns
- Maintain accurate customer records and documentation across systems
- Coordinate actions with suppliers, contractors, and stakeholders
- Support quality, compliance, and governance processes
- Contribute to continuous improvement initiatives and new ways of working
What you’ll bring
- Demonstrated experience working collaboratively with Aboriginal and Torres Strait Islander peoples, with a strong commitment to culturally safe and respectful practice
- You are someone who enjoys supporting others, working collaboratively, and ensuring tasks are completed accurately and efficiently
- Strong administrative and organisational skills
- Experience managing competing priorities and deadlines
- A customer-focused approach and commitment to service excellence
- Attention to detail and ability to maintain accurate records
- Strong communication and stakeholder engagement skills
- Confidence using systems and technology
- Initiative and problem-solving capability
- Ability to work collaboratively across multiple teams
Why work for Australian Unity?
- Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
- Flexible Work Options in line with company policy
- Career development with full access to LinkedIn Learning & internal opportunities
- Staff discounts across our insurance products as well as our travel and retail partners
- Fitness Passport offering discounted access to 1,500+ gyms & facilities
- Novated Car Leasing options through our partners Maxxia or Flair Cars
- 14 weeks paid Parental Leave
Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people.
Care Coordinator in Penrith employer: Australian Unity Limited
At Australian Unity, we pride ourselves on being an exceptional employer, particularly for the Care Team Leader role in Tweed Heads. Our commitment to employee wellbeing is reflected in our flexible work options, additional leave benefits, and a culture that champions personal and professional growth. With access to comprehensive training resources and a supportive team environment, you'll have the opportunity to make a meaningful impact while enjoying a rewarding career in aged care.
