Australian Unity is seeking a Telephony Administrator to support the PHI business unit. You will manage Genesys Cloud IVR, routing and outbound dialling, and collaborate with the enterprise Telephony team to optimise call handling and continuity. Experience in complex enterprise telephony and stakeholder management is essential, with PHI exposure preferred.
You will contribute to documentation, process improvements and compliance while supporting high service levels and member experience.
Telephony Systems Specialist – Genesys Cloud & Contact Centre in Melbourne employer: Australian Unity Limited
At Australian Unity, we pride ourselves on being an exceptional employer, particularly for the Care Team Leader role in Tweed Heads. Our commitment to employee wellbeing is reflected in our flexible work options, additional leave benefits, and a culture that champions personal and professional growth. With access to comprehensive training resources and a supportive team environment, you'll have the opportunity to make a meaningful impact while enjoying a rewarding career in aged care.
