Australian Unity Limited is seeking a Realtime Analyst to monitor and manage workforce performance across our customer contact channels in Melbourne. You’ll use real-time data and WFM tools to help achieve service levels, optimise staffing and provide leaders with actionable insights.
In a fast-paced environment, you’ll collaborate with Workforce Planning, Team Leaders and Operational Managers and respond quickly to demand changes, scheduling exceptions and intraday coverage to improve customer
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Real-Time Workforce Analyst in Melbourne employer: Australian Unity Limited
At Australian Unity, we pride ourselves on being an exceptional employer, particularly for the Care Team Leader role in Tweed Heads. Our commitment to employee wellbeing is reflected in our flexible work options, additional leave benefits, and a culture that champions personal and professional growth. With access to comprehensive training resources and a supportive team environment, you'll have the opportunity to make a meaningful impact while enjoying a rewarding career in aged care.
