Medical Administration Assistant - Home Health
Location: Melbourne VIC or Sydney NSW
Make a Real Difference in Healthcare
At Remedy Healthcare, part of Australian Unity, we're passionate about improving health outcomes and supporting people to remain well at home. We're currently seeking a highly organised and customer-focused Medical Administration Assistant to join our Home Health team. This is an exciting opportunity to be at the heart of our service delivery, supporting customers, hospitals, healthcare providers and funding partners through efficient referral management and exceptional customer service. If you're detail-oriented, thrive in a fast-paced environment and enjoy helping people, we'd love to hear from you.
About the Role
As a Medical Administration Assistant, you'll play a critical role in ensuring customers are onboarded accurately and efficiently into Remedy Healthcare programs. Working within our Client Connect and Central Access team, you'll manage referrals, respond to enquiries and coordinate key administrative processes that support positive customer experiences.
Key responsibilities include:
- Managing and processing incoming referrals accurately and within service timeframes
- Responding to enquiries via phone, email, fax and webchat
- Providing clear information and guidance to customers, healthcare providers and other stakeholders
- Prioritising referrals based on urgency and customer needs
- Maintaining accurate records and data entry across multiple systems
- Ensuring compliance with privacy, confidentiality and healthcare administration requirements
- Collaborating closely with Care Coordinators, Clinical Leads and other internal teams
- Contributing to continuous improvement initiatives and team success
About You
You are an organised and proactive administrator who enjoys working in a customer-focused environment. You have excellent attention to detail, can manage competing priorities and are committed to delivering a positive experience for every customer.
To be successful, you will have:
- Previous administration, medical administration, healthcare administration or customer service experience
- Strong data entry skills with a high level of accuracy
- Excellent verbal and written communication skills
- Proven ability to manage multiple tasks and priorities effectively
- Experience handling sensitive and confidential information
- Strong problem-solving skills and a proactive approach to work
- Intermediate computer skills and confidence working across multiple systems
- A genuine interest in healthcare and supporting customer wellbeing
Highly regarded:
- Experience in healthcare, hospitals, private health insurance, aged care, allied health or community care settings
- Experience managing referrals, intake processes or customer onboarding
Why Join Remedy Healthcare?
At Australian Unity, we're committed to helping our people thrive both personally and professionally.
You’ll enjoy:
- Hybrid working model
- Additional wellbeing and community leave days
- 14‑week paid parental leave (equal for all parents)
- Employee Assistance Program
- Flare / Maxxia Rewards - discounted retail, travel, entertainment
- Discounts on Australian Unity products including Health, General Insurance and more
- Access to LinkedIn Learning and professional development programs
For further benefits visit: https://www.australianunity.com.au/careers/culture
Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.
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Medical Administration Assistant in Melbourne employer: Australian Unity Limited
At Australian Unity, we pride ourselves on being an exceptional employer, particularly for the Care Team Leader role in Tweed Heads. Our commitment to employee wellbeing is reflected in our flexible work options, additional leave benefits, and a culture that champions personal and professional growth. With access to comprehensive training resources and a supportive team environment, you'll have the opportunity to make a meaningful impact while enjoying a rewarding career in aged care.
