At a Glance
- Tasks: Lead and coach a dynamic sales team to exceed insurance targets and deliver exceptional customer experiences.
- Company: Join Australian Unity, Australia's first wellbeing company with a strong community focus.
- Benefits: Competitive salary, bonuses, extra leave days, and discounts on health insurance.
- Other info: Embrace a culture of growth and support with excellent career development opportunities.
- Why this job: Make a real impact on people's wellbeing while developing your leadership skills.
- Qualifications: 5+ years in customer service and team leadership experience required.
The predicted salary is between 75600 - 92400 $ per year.
Join to apply for the Insurance Sales Team Leader role at Australian Unity. Are you looking for an exciting opportunity to develop your career at Australian Unity? We currently have a Permanent Team Leader opportunity within the Insurance Sales Team.
About Australian Unity: Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community. As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions.
Your New Role Looks Like This:
- Coach, develop and manage a team of consultants (Private Health Insurance, Overseas Visitors Cover and General Insurance) to achieve/exceed business KPI’s.
- Be responsible for ensuring the delivery of team performance excellence through ongoing product, procedural and system training to frontline staff.
- Develop and drive a strong sales and retention culture within the team.
- Meet business objectives whilst continually looking for potential improvements.
Key Responsibilities include:
- Growth: Lead the Sales team to deliver insurance new business results by driving sales activity, monitoring performance against budget, and implementing strategies to consistently achieve revenue targets.
- Customer front & centre: Create value for our new and existing members by delivering exceptional customer experiences measured by NPS.
- People Management: Create & maintain sales and retention toolkit to assist in onboarding members. Manage and monitor staff sick leave, annual leave, and non-compliance to rosters.
- Operational Management: Motivate, coach and mentor consultants, using quality assurance, development plans and regular one-on-ones.
- Continuous Improvement: Review current performance metrics to determine alignment with existing business objectives and growth opportunities.
- Risk and Compliance: Monitor and ensure adherence to relevant compliance and regulatory requirements.
- Values: Exemplify the Australian Unity Values – BOLD, WARM & HONEST.
About You:
- Experience within customer service.
- Experience leading a team of 8 or more people for at least 5 years.
- Previous experience in developing and skilling others.
- Experience of at least three years in a management role.
- 5 years contact centre industry experience.
Applications Close January 15th 2025.
What’s on Offer:
- Competitive salary + bonus program.
- Enjoy additional yearly Well-Being and Community leave days.
- 14-week paid parental leave, with equal benefit for both parents.
- Employee Referral Program.
- Employee Assistance Program.
- Maxxia Rewards - a great range of discounts and benefits.
- Discounts across the Australian Unity business.
- Available access to LinkedIn Learning courses.
Equal Opportunity: Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community.
Insurance Sales Team Leader in Melbourne employer: Australian Unity Limited
At Australian Unity, we pride ourselves on being an exceptional employer, particularly for the Care Team Leader role in Tweed Heads. Our commitment to employee wellbeing is reflected in our flexible work options, additional leave benefits, and a culture that champions personal and professional growth. With access to comprehensive training resources and a supportive team environment, you'll have the opportunity to make a meaningful impact while enjoying a rewarding career in aged care.
