Communications Officer in Melbourne

Help us create clear, accessible communication that makes it easier for taxpayers to understand and engage with the ATO. As a Communications Officer in ATO Corporate, you will work as part of a professional team to deliver communication products and activities across a range of audiences and channels. Depending on the vacancy, you may work across one or more communication disciplines, including strategic communication, media, public relations, digital communication, content publishing, social media, advertising, events and multimedia production.

Working within established plans, policies, procedures and guidance, you will deliver defined communication products and activities that support organisational priorities. You will research, draft, edit and publish communication content and products, create and update information across communication channels, support communication campaigns, events and stakeholder engagement activities, and collect information to support monitoring, reporting and evaluation.

You will produce clear, accessible and audience-focused content. You’ll apply established communication, accessibility, publishing, branding, privacy and information-handling requirements. You will manage your assigned work, contribute to team outcomes and collaborate with colleagues and business partners. You will exercise judgement within your area of responsibility and seek advice on unfamiliar, sensitive or higher-risk matters. You will also contribute to monitoring and reporting activities, identify practical insights and support continuous improvement of communication products, channels and services.

We embrace the strength of diversity – through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

The key duties of the position include:

• Drafting, editing and publishing clear, accurate, accessible and audience-focused content across different formats and channels.
• Supporting the delivery of communication activities across one or more disciplines, audiences or channels.
• Researching, gathering and organising information to support communication products and business outcomes.
• Applying communication, accessibility, publishing, branding, privacy and information-handling requirements in their work.
• Managing their workload, exercising sound judgement within established guidelines, maintaining quality and accuracy, and delivering work within agreed timeframes.
• Building productive working relationships, contributing positively to team outcomes and seeking guidance when dealing with unfamiliar, sensitive or complex matters.

Qualifications in communications, marketing, events, media, public relations, social media or a related field will be highly regarded but are not essential.

Getting to know the Australian Taxation Office: We are globally recognised for leading best practice in the administration of tax and superannuation, promoting a level playing field and fairness for all. Our work makes a real difference to the lives of Australians and positively impacts their economic and social wellbeing. Our people are problem-solvers, curious, dynamic and are at the heart of our success. We are inclusive and embrace the strength of diversity. Flexible working arrangements are available to help balance work and life. We offer more than you expect. We offer a place where you can belong, a say in how you make a difference, and the chance to grow a successful career.