AustralianSuper is seeking an Early Resolutions Officer for a 12-month fixed-term role in Melbourne. Reporting to the Manager, Early Resolutions, you will handle new complaints by phone, resolve non-complex IDR issues, and respond to inquiries from surveys and social media, while supporting case allocation and adherence to regulatory requirements.
You will work closely with the Member Resolutions Team to improve member experience and service quality, maintaining strong stakeholder relationships
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Phone-Based Member Resolutions Specialist (12-month FTC) in Melbourne employer: Australian Super
AustralianSuper is committed to fostering a supportive and flexible work environment that values diversity and inclusion. The company emphasizes professional growth through various risk and compliance initiatives, ensuring employees can thrive while contributing to the best outcomes for members. With a strong focus on operational resilience and a high-performance culture, AustralianSuper provides opportunities for employees to engage in meaningful work that protects members' retirement savings.
