Temporary Administration & Customer Service – Andrew’s Mobile Windscreens

Temporary Administration & Customer Service - Andrew's Mobile Windscreens

Temporary Administration & Customer Service - Andrew's Mobile Windscreens

Role may extend into Full-Time Permanent for the right person!

Andrew's Mobile Windscreens is part of the Australian Specialised Machinery Glass Group. We are proud family-owned businesses and one of Queensland’s largest independent automotive glazing companies.

We're currently seeking a motivated, reliable, and friendly Customer Service & Administration Professional to join our close-knit Townsville team. This is a Temporary Role, 40 hours per week, and will be extended to a Full-Time Permanent Role for the right person.

About the Role

You’ll be the first point of contact for our customers, playing a vital role in delivering exceptional service from start to finish. Your day-to-day duties will include:

• Greeting customers face-to-face
• Answering phones and responding to emails promptly
• Quoting jobs and ordering parts
• Coordinating and managing fitters' daily job flow
• Creating clear, detailed task information for technicians
• Keeping customers informed on job progress
• Processing payments and issuing receipts
• Managing compliance paperwork and electronic filing
• Accounts receivable and payable data entry and reconciliation
• Monitoring email inboxes to ensure fast response times
• Supporting simple and project-based jobs, including those in remote locations

This role suits someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering high-quality customer service.

What We're Looking For

• Clear, confident communication skills (written and verbal)
• Exceptional customer service and sales skills
• High attention to detail with accurate data entry
• Strong organisational and time management skills
• Ability to work under pressure and meet tight timeframes
• A friendly, outgoing personality with a team-first mindset
• Confidence using MS Office (Outlook, Word, Excel)
• General knowledge of motor vehicles (advantageous)
• Ability to work independently with limited supervision
• Commitment, loyalty, discretion, and confidentiality

This role is highly team-focused, so the ability to collaborate, share information openly with management, and support colleagues is essential.

Why Join Us?

• Be part of a family-owned, growing Queensland business
• Work with a supportive and experienced team
• Enjoy a varied role where no two days are the same
• Townsville-based head office
• Opportunity to extend this role to Full-Time Permanent for the right person

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