At a Glance
- Tasks: Support students and staff at the front desk, manage enquiries, and assist with enrolment processes.
- Company: Join a leading private higher education provider committed to academic excellence.
- Benefits: Flexible part-time and full-time roles with opportunities for growth and development.
- Other info: Dynamic team environment with opportunities to participate in student events.
- Why this job: Make a difference in students' lives while gaining valuable experience in higher education.
- Qualifications: Secondary qualification and customer service skills; experience in student services is a plus.
The predicted salary is between 47250 - 57750 $ per year.
Australian School of Accounting – Canberra ACT ASA Institute of Higher Education is a private higher education provider based in Sydney, with upcoming locations in both Canberra and Hobart, delivering undergraduate and postgraduate courses. ASA is committed to academic excellence in teaching and learning, with a high level of regulatory integrity and compliance across all sectors of the organisation.
We are seeking an organised and enthusiastic Student Services Officer to join the ASA Institute of Higher Education team. The student services team works collaboratively with both administration and faculty members to provide specialised support for our on-campus students. Part Time and Full-Time opportunities are available.
Key Responsibilities
- Provide on campus support for students, staff and stakeholders at the student services front desk
- Manage all inbound student email and phone enquiries as well as providing face to face support on campus
- Support the student consent process for enrolment into units each quarter and follow up with students
- Support students with enrolment adjustments and course change requests including but not limited to leave of absence requests, study load request changes, course withdrawals and issuance of academic documentation
- Monitor and maintain quality student data in ASA’s Student Management System (Meshed)
- Support the issuance and reporting of Intention to Report notices and learning contracts to students as a result of non-enrolment, non-payment or non-academic progression
- Participate in and support student events including Orientation, Graduation and engagement activities held on campus in conjunction with the Student Representative Council (SRC)
- Alongside IT, support students with log in and access to all ASA related systems, Outlook, Canvas and Meshed
- Assist in monitoring facility issues and incident reports
What we're looking for
- Completion of secondary qualification(s) and/or relevant work experience
- Experience working in student administration or student services in tertiary/higher education sector is preferred
- Knowledge of key legislation and frameworks relevant to international students, including the ESOS Framework and National Code
- Demonstrated skills in high level customer service
- Excellent oral and written communication skills
- Strong organisational skills and ability to multitask
- High attention to detail
- Flexibility to work rostered shifts between 8.00am - 5.30pm
- Australian work rights are required for this position.
Application
Applications to include: Current CV, Covering letter identifying how you meet the selection criteria for the position and the key responsibilities. ASA reserves the right not to respond to unsuccessful applicants. Any queries regarding this position - *****@asahe.edu.au
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Student Services Officer in Canberra employer: Australian School of Accounting
The ASA Institute of Higher Education is an exceptional employer, offering a collaborative work culture that prioritises academic excellence and student support. Located in Canberra, employees benefit from a vibrant educational environment with opportunities for professional growth and development, as well as the chance to engage in meaningful interactions with students and faculty alike. With flexible working arrangements and a commitment to regulatory integrity, ASA provides a rewarding workplace for those passionate about higher education.
Contact Details:
Australian School of Accounting Recruitment Team
