Facilities Maintenance Manager

Lead national facilities services across cleaning, waste, HVAC, fire and electrical. Own vendor performance and modernise how services are delivered across Lifeblood.

About the role

We’re looking for a Facilities Maintenance Specialist to deliver facilities maintenance services across Lifeblood’s donor centres and processing centres, with a strong focus on vendor management, contract performance and service improvement. The role has a particular focus on soft services (cleaning, waste, pest), while also supporting and growing capability across hard services (HVAC, fire and electrical). This is a hands-on, operational role where you’ll balance day-to-day service delivery with longer-term process improvement; helping our stakeholders have great experiences with more consistent, scalable and effective systems.

Key Responsibilities:

• Manage national facilities maintenance contracts and vendors, ensuring KPIs are met and services are delivered consistently.
• Oversee service delivery across donor centres and processing sites nationally.
• Manage vendor contracts and lead their performance reviews, reporting and governance (monthly/quarterly cadence).
• Engage in tender activities for renewal of existing contracts or establishment of new contracts.
• Act as a key escalation point for service issues, disputes and operational challenges.
• Partner with stakeholders across the business to ensure safe, compliant and fit-for-purpose facilities services.
• Identify and implement process improvements to modernise facilities management practices.
• Ensure compliance with quality, safety and regulatory requirements, including audit readiness.

Sound interesting? Here’s what we’re looking for:

• Experience in facilities, asset or contract management across multi-site environments.
• Strong background managing soft services (cleaning, waste, pest), with exposure to or interest in hard services (HVAC, fire, electrical).
• Proven experience managing vendors and complex national contracts.
• Ability to influence and engage stakeholders across a broad, complex organisation.
• Experience leading procurement, tendering and contract lifecycle activities.
• Strong analytical capability with experience reviewing performance, reporting and driving improvements.
• Comfortable working in environments undergoing change and transformation.
• Strong communication, negotiation and stakeholder management skills.

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the Nation, you will have access to the following:

• Ability to purchase additional annual leave.
• Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment.
• 14 weeks paid parental leave - no waiting period for either parent.
• Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone.
• Plus, many more!

Is Lifeblood your reason? Apply NOW! We’re proud to be a Circle Back Initiative Employer for 2026 and commit to respond to every applicant. You’ll hear from us once your application has been reviewed. In the meantime, if you have questions about this role, or need support or adjustments during any stage of the recruitment process, please contact us at careers@redcrossblood.org.au.

Please note: applications sent directly to this email address cannot be accepted. This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion.