Workforce Planning Officer – Home in Sydney

The Australian Nursing Home Foundation (ANHF) is seeking a Workforce Planning Officer to join our Support at Home team on a maximum-term 12-month full-time contract basis. This role is based in Campsie, NSW and offers a unique opportunity to make a meaningful impact in the aged and disability support sector.

In this position, you will be responsible for developing and implementing strategic workforce planning initiatives that support the delivery of high-quality care services within our Support at Home program. You will work collaboratively with operational teams to forecast staffing requirements, identify skills gaps, and develop solutions that ensure we have the right people with the right skills in the right roles. This is a pivotal role that directly influences our ability to provide exceptional care to the vulnerable populations we serve.

Key responsibilities:

• Collaborate with Workforce Planning Manager and Care Partners to understand service delivery requirements and translate these into workforce planning outcomes.
• Maintain the master roster and action approved changes accurately and in a timely manner.
• Monitor new, changed and cancelled services by considering consumer needs, work availability, skills, language, preference and location, and elevate unfilled shifts promptly to prevent missed or delayed services.
• Support the Workforce Planning Manager to develop and maintain comprehensive workforce plans aligned with Support at Home service expansion and strategic objectives.
• Analyse staffing data and trends to forecast future workforce requirements across different service areas and roles.
• Identify, record and elevate roster-related risks, incidents, no-shows, non-responses, missed services and service delivery issues within required timeframes.
• Identify skills gaps and develop targeted recruitment and retention strategies to address identified needs.
• Support the design and implementation of workforce development programs and training initiatives.
• Support communication with workers regarding roster updates, leave, availability and administrative follow-up within the agreed scope of the role.
• Prepare regular reports and presentations for senior management highlighting workforce trends, risks and recommendations.
• Contribute to the development of policies and procedures that promote a positive workplace culture and employee engagement.

What we're looking for:

• Experience in roster management in an aged care/health or related setting.
• Experience in, or ability to quickly acquire knowledge and skills to undertake, staff-related administrative duties such as approving timesheets and processing leave requests.
• Knowledge of aged care and disability support regulations, standards and compliance requirements.
• Strong analytical skills with proficiency in data analysis, forecasting and interpretation of workforce metrics.
• Advanced proficiency with Microsoft Excel and experience with rostering systems.
• Excellent written and verbal communication skills with the ability to explain complex workforce concepts to diverse stakeholders.
• Ability to work independently and collaboratively within cross-functional teams to achieve planning objectives.
• Fluency in written and spoken English and Chinese.
• Demonstrated knowledge and application of WH&S, EEO and anti-discrimination legislative requirements.
• Demonstrated commitment to diversity, inclusion and supporting vulnerable populations.
• Problem-solving mindset with the ability to develop creative and practical workforce solutions.
• Experience in payroll and ability to interpret an Enterprise Agreement is desirable.
• Experience working in a community-based setting is desirable.
• Experience working with Culturally and Linguistically Diverse populations is desirable.

What we offer:

At the Australian Nursing Home Foundation, we are committed to supporting our employees' professional growth and wellbeing. We offer competitive remuneration commensurate with experience and qualifications. This contract role provides an excellent opportunity to contribute to meaningful work in the community services sector whilst maintaining flexibility. We foster a collaborative, inclusive workplace culture where diverse perspectives are valued and respected. Our team is dedicated to continuous improvement and creating positive outcomes for the people we support and the staff who work with us. We encourage applications from candidates from all backgrounds, including those from culturally and linguistically diverse communities and First Nations peoples, as we believe diversity strengthens our organisation and improves outcomes for those we serve.

The Australian Nursing Home Foundation is a leading provider of aged care and disability support services, committed to delivering compassionate, high-quality care that enhances the quality of life for the people we support. Our mission is to provide dignified, person-centred services that respect the independence, rights and choices of our clients. With a strong reputation built on excellence and integrity, we work across multiple service delivery models including residential aged care and community support programs. Our Support at Home program enables eligible individuals to receive quality care and support within their own homes, promoting independence and community participation. We are driven by our values of respect, compassion, integrity and excellence, and we actively seek team members who share these values and are passionate about making a real difference in the lives of older people and people with disabilities.