At a Glance
- Tasks: Manage member complaints and ensure fair resolutions while maintaining accurate records.
- Company: Join the Australian Military Bank, a supportive and community-focused organisation.
- Benefits: Enjoy flexible hours, potential remote work, and a chance to make a difference.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Be the voice for members and help resolve issues that matter to them.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22.5 - 27.5 $ per hour.
Australian Military Bank is seeking a part-time Complaints Officer reporting to the Complaints Manager to manage Internal Dispute Resolution complaints from initial assessment through to resolution and closure.
You will work with members and stakeholders to gather information and deliver fair outcomes.
You will maintain accurate records in our Risk & Compliance system, support regulatory reporting, and escalate complex matters as needed.
Flexible hours and potential remote work are available.
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Member Complaints Specialist in Sydney employer: Australian Military Bank Ltd
Australian Military Bank is an exceptional employer that prioritises its members and fosters a collaborative work culture. With a strong focus on employee growth, you will have the opportunity to engage in strategic product initiatives while enjoying a range of benefits such as staff banking discounts, generous leave options, and professional development opportunities. Located in a supportive environment, this role allows you to make a meaningful impact while working alongside dedicated professionals committed to achieving financial goals for our members.
Contact Details:
Australian Military Bank Ltd Recruitment Team
