Course Advisor in Melbourne

The

Australian Institute of Professional Counsellors (AIPC) is a leading provider of counselling education in Australia.

With over 30 years of expertise, we support students nationwide through flexible, accessible learning and a student‑first approach.

Job Description

Permanent, Full-time

The Course Adviser is responsible for contacting course enquirers, other potential students and graduates to discuss course options and enrolment procedures to maximise enrolments, establishing and maintaining positive relationships to encourage enrolment.

Key responsibilities include

• Responding to and following up prospective student enquiries within required timeframes, using the Trusted Adviser framework to guide conversations toward enrolment.
• Providing clear, accurate advice on course options, study requirements, and the enrolment process, building positive and supportive relationships with enquirers and applicants.
• Proactively managing and progressing applications, including contacting partially enrolled students to encourage and complete enrolment.
• Achieving KPIs and KPAs (e. g. contact rates and enrolment targets) while maintaining a high standard of customer (student) service.
• Maintaining accurate records and communications by updating databases, preparing correspondence, and contributing to reporting and administrative processes.
• Supporting broader Institute operations by liaising with internal teams, assisting with events, responding to student queries, and complying with policies, procedures, and training requirements.

Qualifications

• Previous experience in a course adviser role or equivalent experience in other sales‑based positions.
• Excellent interpersonal, communication and customer service skills.
• Experience in utilising CRM systems to manage external client relationships an advantage.
• Experience working in the education sector an advantage.
• WWCC employee or willingness to obtain.

Integral to success in this position is your ability to work autonomously and implement planning, communication and organisational skills.

Additional Information

Why Join AIPC?

• Access up to AUD $1,000 annually for professional development (permanent full‑time staff)
• Earn a performance bonus of up to $6,000 per year, subject to meeting OTE targets.
• Make a real impact in the lives of future counsellors
• Supportive team environment with structured onboarding
• Work for a trusted education provider with a national presence

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we are attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer.

As part of our commitment to equity, we work to ensure a fair and consistent interview process.

We celebrate diversity and we are committed to an inclusive work environment.

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