Australian Institute of Higher Education – Sydney CBD NSW
Australian Institute of Higher Education (AIH) https://aih.edu.au/ is a fast-growing Higher Education provider with campuses in Sydney and Melbourne. The institute empowers students to realise their potential through an educational experience that is practical, engaging, and relevant to their career goals.
We currently have an opportunity for an experienced Student Services Officer to join our team based in the heart of the Sydney CBD.
The ideal candidate should be a fast learner and a motivated team player who embraces change and advocates for continuous quality improvement with a "can do" attitude.
Key responsibilities of this role include:
First point of contact for students, staff, and external stakeholders, front counter responsibility
Tech-savvy and confident using a range of software systems and digital platforms. This includes troubleshooting common technical issues, assisting students and staff, and escalating more complex issues to the IT team when required.
Assist with the organisation of student events, graduation, and orientation programs
Respond to face-to-face, telephone and email enquiries promptly and professionally, in adherence to standards and procedures
Receipt of student fees and data entry as required
Actively participate in the continuous improvement of the student experience
Maintenance of student records and keep records up to date
Provide quality customer service to students
Other administrative support and other duties as required
Skills and experience:
Experience in the education or customer services sector (Preferable)
Demonstrated basic IT troubleshooting, computer literacy, including competencies in using Microsoft Word, Excel spreadsheets and student records software
Excellent oral and written communication skills
Excellent interpersonal skills ensuring quality service
Adaptable to a changing work environment and ability to work under pressure while maintaining high levels of attention to detail and accuracy
Excellent time management skills, ability to prioritise and a willingness to be flexible in undertaking administrative duties
Only shortlisted candidates will be contacted.
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Contact Details:
Australian Institute of Higher Education Recruitment Team
