Senior Community Worker (Complex Needs) in Penrith

Australian Health Elevation Services – Penrith NSW

Job Title: Senior Community Worker

Company: Australian Health Elevation Services Pty Ltd

Location: Penrith NSW

Employment Type: Full-time

Salary: $80,000 - 100,000 per year

About Us

We are a established community services provider supporting clients under the NDIS (National Disability Insurance Scheme) and Home Care Packages (HCP). We work with complex, high-needs clients and expect excellence from our team. We are now looking for a high-performing Senior Community Worker to manage a demanding caseload and drive service outcomes.

The Role

We are seeking an exceptional and highly experienced Senior Community Worker to manage a complex portfolio of NDIS and HCP clients. This is not an entry-level or standard coordination role. You will handle high-intensity case management, complex crisis intervention, multi-stakeholder coordination, and strategic service planning. You will also be expected to mentor junior staff and contribute to organisational quality improvement.

This role is suited to a current Senior Support Coordination Manager or an experienced community worker ready for genuine senior responsibility.

Key Responsibilities

• Conduct comprehensive, biopsychosocial assessments for clients with complex needs, including mental health, behavioural challenges, housing instability, and multi-morbidity.
• Develop, implement, and review highly individualised support plans that address challenging behaviours, health risks, and social disadvantage.
• Manage multiple high-risk cases simultaneously, prioritising based on urgency and client vulnerability.
• Handle full coordination of supports across NDIS and HCP funding streams, including budget management, service booking, and compliance with price guides and legislation.
• Lead multidisciplinary collaboration with allied health professionals, GPs, housing services, legal advocates, and government agencies.
• Negotiate with difficult or non-responsive providers to ensure client needs are met without service gaps.
• Lead crisis response for clients experiencing safeguarding issues, health deterioration, or behavioural escalation.
• Conduct thorough risk assessments and implement safety plans, including mandatory reporting and liaison with emergency services when required.
• Manage client incidents, complaints, and service failures with professional accountability.
• Mentor, guide, and provide informal supervision to junior community workers and support coordinators.
• Identify systemic service gaps and propose practical improvements to management.
• Contribute to policy development, audit preparation, and continuous quality improvement initiatives.
• Maintain immaculate case notes, risk assessments, and communication logs in line with NDIS/HCP standards, privacy laws, and organisational policy.
• Prepare detailed reports for internal reviews, external auditors, or regulatory bodies as required.

What We Are Looking For

Essential (Non-negotiable)

• Minimum 1 year of full-time relevant experience in a high-complexity community worker, support coordination, or case management role. Part-time counted pro-rata.
• Proven experience working with NDIS and HCP clients and handling complex coordination independently.
• A relevant qualification (minimum Diploma; Bachelor degree strongly preferred in Community Services, Social Work, Psychology, or Welfare).
• Demonstrated ability to manage crisis situations, high-risk clients, and challenging stakeholder relationships without constant supervision.
• Strong understanding of person-centred practice, cultural safety, trauma-informed care, and legal obligations (including mandatory reporting).
• Exceptional written and verbal communication skills, including the ability to write clear, detailed case notes and reports.
• Current [Police Check / Working with Children Check / NDIS Worker Screening Check / Driver's Licence].

Highly Desirable

• Minimum 1-3+ years full-time equivalent post-qualification experience in community services.
• Experience supervising or mentoring other staff.
• Knowledge of NDIS practice standards, HCP guidelines, and relevant state-based community services legislation.
• Training in crisis intervention (e.g., Safe Crisis Management), mental health first aid, or behaviour support.

Why Join Us?

• Genuinely challenging and rewarding role with high-complexity clients.
• Opportunity to lead, mentor, and shape service delivery.
• Competitive Salary

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