At a Glance
- Tasks: Analyse customer experience data to improve user satisfaction and service delivery.
- Company: Department of Health, Disability and Ageing focused on enhancing customer experiences.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity to work in a dynamic team with a focus on continuous improvement.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and a customer-centric mindset are essential.
The predicted salary is between 82800 - 101200 $ per year.
The Department of Health, Disability and Ageing are seeking an APS Level 5 to support our Customer Experience function. We are looking for a high performing individual who is proficient in reviewing and analysing customer experience data to draw meaningful insights and identify improvements to deliver better user experience, including accessibility and usability.
The ideal candidate will have a customer centric mindset with strong stakeholder management and communication skills. They will ensure that the end-to-end service experience across multiple service providers meets customer expectations and delivers consistent value.
They will be responsible for developing and implementing strategies to enhance customer satisfaction, relevant policies and procedures specific to IT operations while managing escalations and complaints through formal and informal governance mechanisms.
Customer Experience Officer in Canberra employer: Australian Government Department of Health, Disability and Ageing
Join a forward-thinking government health department in Canberra, where your role as a Customer Experience Analyst will directly impact the lives of citizens. We pride ourselves on fostering a collaborative work culture that values innovation and inclusivity, offering ample opportunities for professional growth and development. With a commitment to enhancing customer satisfaction, you'll be part of a team dedicated to making a meaningful difference in the community.
Contact Details:
Australian Government Department of Health, Disability and Ageing Recruitment Team
