AFCA is seeking a Telecommunications Industry Lead to shape the Scams External Dispute Resolution (EDR) program and strengthen consumer protections across Australia. You will bring deep telecom expertise, regulatory knowledge and stakeholder influence to deliver practical, risk-based dispute resolution.
In this highly visible role you will engage with regulators, industry bodies and providers, lead telecom components of the program, analyse scam typologies and help design and implement robust
Telecom Industry Lead — Shape Scam Protections in Sydney employer: Australian Financial Complaints Authority
At the Australian Financial Complaints Authority (AFCA), we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Melbourne. Our commitment to employee growth is reflected in our flexible work options, thoughtful benefits, and opportunities for professional development, all while championing fairness and positive change in consumer protection. Join us to make a meaningful impact in a diverse culture that values every voice and prioritises work-life balance.
Contact Details:
Australian Financial Complaints Authority Recruitment Team
