Australian Financial Complaints Authority (AFCA) in Sydney is seeking a Resource Coordinator to plan and publish rosters for Customer Service Officers, monitor real-time queues, and align resources to demand. You will support the Customer Service Leadership with forecast data and performance insights, enabling effective handling of calls and chats.
The role focuses on scheduling accuracy, proactive redeployment during spikes, and continuous improvement of staffing processes to meet service
Hybrid Resource Coordinator: Scheduling & WFM in Sydney employer: Australian Financial Complaints Authority
At the Australian Financial Complaints Authority (AFCA), we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Melbourne. Our commitment to employee growth is reflected in our flexible work options, thoughtful benefits, and opportunities for professional development, all while championing fairness and positive change in consumer protection. Join us to make a meaningful impact in a diverse culture that values every voice and prioritises work-life balance.
Contact Details:
Australian Financial Complaints Authority Recruitment Team
