Australian Financial Complaints Authority is seeking a Senior Operations Specialist to design and embed an end-to-end case management framework for scams, shaping how complaints are handled at scale. This 12-month contract offers a hybrid work model and an opportunity to influence independent outcomes for consumers and small businesses.
You will lead future-state process design, translate regulatory and business requirements into workflows, and collaborate with cross-functional teams to deliver
Senior Operations Specialist: Scams Case Management employer: Australian Financial Complaints Authority
At the Australian Financial Complaints Authority (AFCA), we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Melbourne. Our commitment to employee growth is reflected in our flexible work options, thoughtful benefits, and opportunities for professional development, all while championing fairness and positive change in consumer protection. Join us to make a meaningful impact in a diverse culture that values every voice and prioritises work-life balance.
Contact Details:
Australian Financial Complaints Authority Recruitment Team
