Australian Financial Complaints Authority (AFCA) is seeking a Senior Operations Specialist to design and embed an end-to-end case management framework for its Scams External Dispute Resolution capability. This pivotal role sits at the intersection of operations, regulation and delivery, enabling scalable, fair outcomes for consumers and small businesses.
You will translate complex regulatory and business requirements into practical workflows, develop training materials, and lead cross-functional
Senior Operations Architect — Scams Case Management employer: Australian Financial Complaints Authority
At the Australian Financial Complaints Authority (AFCA), we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Melbourne. Our commitment to employee growth is reflected in our flexible work options, thoughtful benefits, and opportunities for professional development, all while championing fairness and positive change in consumer protection. Join us to make a meaningful impact in a diverse culture that values every voice and prioritises work-life balance.
Contact Details:
Australian Financial Complaints Authority Recruitment Team
