Australian Financial Complaints Authority seeks an Incident & Problem Manager to oversee service restoration and stability across its technology landscape. You will lead incident responses, coordinate cross-functional teams, and drive root cause analysis to reduce recurring issues and improve reliability.
Collaborating with Service Desk, Application Support, and Engineering, you will ensure incidents are managed effectively, minimize business disruption, and translate lessons learned into
Incident & Problem Manager, IT Service Reliability in Melbourne employer: Australian Financial Complaints Authority
At the Australian Financial Complaints Authority (AFCA), we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Melbourne. Our commitment to employee growth is reflected in our flexible work options, thoughtful benefits, and opportunities for professional development, all while championing fairness and positive change in consumer protection. Join us to make a meaningful impact in a diverse culture that values every voice and prioritises work-life balance.
Contact Details:
Australian Financial Complaints Authority Recruitment Team
