At a Glance
- Tasks: Lead investigations into complex scam complaints and negotiate outcomes for fast resolutions.
- Company: Join the Australian Financial Complaints Authority, a leader in consumer protection.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Mentor colleagues and contribute to quality reviews in a trauma-informed setting.
- Why this job: Make a real difference by helping victims of scams in a supportive environment.
- Qualifications: Experience in dispute resolution and strong negotiation skills.
The predicted salary is between 56250 - 68750 $ per year.
Australian Financial Complaints Authority (AFCA) invites experienced professionals to join the Australian Scams Ombudsman project in Sydney. The Senior Dispute Resolution Specialist will lead investigations into complex scam complaints, develop strategic approaches, negotiate outcomes and prepare decision-ready briefs for fast resolution.
Working in a trauma‑informed, human‑centred environment, you will mentor colleagues, contribute to quality reviews and share insights on emerging scams.
Senior Scam Dispute Resolution Specialist – Hybrid in Sydney employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
Contact Details:
Australian Financial Complaints Authority Limited Recruitment Team
