At a Glance
- Tasks: Lead the scams triage team and shape dispute resolution services.
- Company: Join the Australian Financial Complaints Authority in Sydney.
- Benefits: Hybrid work model, competitive salary, and career development opportunities.
- Other info: Be part of a high-performing team with a focus on growth.
- Why this job: Make a real difference in scam resolution and help protect Australians.
- Qualifications: Experience in leadership and dispute resolution required.
The predicted salary is between 57015 - 69685 $ per year.
The Australian Financial Complaints Authority in Sydney seeks a Senior Manager, Triage, Assessment & Prioritisation (Scams) to lead the TAP function for the Australian Scams Ombudsman. You will shape the front door of our dispute resolution service, establishing the operating model, priorities and assurance framework to ensure timely, fair assessments and effective pathway decisions.
This foundational leader role focuses on building a high-performing, scalable team, coaching managers.
Senior Manager, Scams Triage & Prioritisation – Hybrid in Sydney employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
Contact Details:
Australian Financial Complaints Authority Limited Recruitment Team
