At a Glance
- Tasks: Lead the creation of a new Dispute Resolution function to tackle scams.
- Company: Join AFCA, a pioneering organisation in financial complaint resolution.
- Benefits: Enjoy a hybrid work model, competitive salary, and leadership development opportunities.
- Other info: Collaborate with regulators and industry bodies in a dynamic environment.
- Why this job: Make a real difference by shaping responses to scams and helping consumers.
- Qualifications: Proven leadership experience and strong operational management skills.
The predicted salary is between 63000 - 77000 $ per year.
The Australian Financial Complaints Authority (AFCA) is preparing for a landmark chapter as it establishes a new Dispute Resolution function to address scams. We seek a senior operational leader to shape a world‑first response, lead managers and teams, and deliver fair, timely outcomes in a trauma‑informed framework.
You will set direction, manage budgets, and build leadership depth while collaborating with regulators, industry bodies and consumer groups in a hybrid role requiring three days in the office.
Senior Manager, Scams Dispute Resolution – Hybrid in Sydney employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
Contact Details:
Australian Financial Complaints Authority Limited Recruitment Team
