AFCA, the Australian Financial Complaints Authority Limited, is expanding the Australian Scams Ombudsman team and seeks a Senior Manager, TAP to establish and lead the front door of our dispute resolution service. You will set the operating model and standards, and build a high-performing team able to handle growth from 2027 onward.
The role focuses on trauma-informed, customer-centred triage and assessment, ensuring timely, fair decisions while guiding improvements and collaborating with
Senior Manager, Scam Triage & Prioritisation (Hybrid) in Sydney employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
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Australian Financial Complaints Authority Limited Recruitment Team
