AFCA in Sydney is seeking a Senior Manager, Triage, Assessment & Prioritisation to establish and lead the TAP function from launch. You’ll define the operating model, priorities, service standards and assurance framework for scam triage and assessment.
As a foundational leader, you’ll build high-performing teams, shape a trauma-informed, customer-centred journey and align resourcing with demand while upholding safety and accountability.
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Senior Manager, Scam Triage & Prioritisation in Sydney employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
Contact Details:
Australian Financial Complaints Authority Limited Recruitment Team
