Australian Financial Complaints Authority (AFCA) is seeking a Senior Dispute Resolution Specialist to investigate and resolve complex scam complaints, including multi‑entity cases, using a trauma‑informed, human‑centred approach. You will design whole‑complaint strategies, lead negotiations, and provide mentoring to colleagues to drive fair outcomes.
The role is based in Sydney with hybrid working options, and AFCA offers a supportive culture, flexible work arrangements and opportunities to
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Senior Dispute Resolution Specialist – Scams in Sydney employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
Contact Details:
Australian Financial Complaints Authority Limited Recruitment Team
