Australian Financial Complaints Authority (AFCA) is expanding the Australian Scams Ombudsman team in Sydney. The Senior Dispute Resolution Specialist (SDRS) handles complex scam complaints, guiding strategy, negotiations and decision-ready briefs.
You will mentor colleagues, support trauma-informed engagement, and ensure fair outcomes across regulated entities. Role commences late January 2027 with three days a week in modern AFCA offices and flexible work options.
Senior Dispute Resolution Specialist: Complex Scams in Sydney employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
Contact Details:
Australian Financial Complaints Authority Limited Recruitment Team
