At a Glance
- Tasks: Assess scam complaints and provide critical insights to help customers.
- Company: Join AFCA, a leader in consumer protection and support.
- Benefits: Enjoy hybrid work, flexible leave, and a supportive team environment.
- Other info: Opportunity for growth in a meaningful and impactful role.
- Why this job: Make a real difference by helping people navigate scam issues.
- Qualifications: Strong communication skills and empathy for distressed customers.
The predicted salary is between 50715 - 61985 $ per year.
AFCA is seeking an Assessment Specialist to provide the critical first assessment of scam complaints, establish what has occurred, identify the regulated entities involved and determine jurisdiction under the Scams Prevention Framework. You will assess urgency and ensure information is handed over to the right team to progress the case.
You will deliver a caring, trauma-informed experience, triage issues, manage conversations with entities and distressed customers, and identify gaps in.
Scams Assessment Specialist — Hybrid & Flexible Leave in Sydney employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
Contact Details:
Australian Financial Complaints Authority Limited Recruitment Team
