At a Glance
- Tasks: Assess scam complaints and identify key issues for resolution.
- Company: Join the Australian Financial Complaints Authority in Sydney.
- Benefits: Competitive salary, supportive work environment, and career development opportunities.
- Other info: Dynamic role with potential for growth in the financial sector.
- Why this job: Make a real difference by helping victims of scams and improving financial safety.
- Qualifications: Strong analytical skills and ability to manage multiple cases.
The predicted salary is between 63000 - 77000 $ per year.
The Australian Financial Complaints Authority in Sydney is seeking an Assessment Specialist to perform the initial assessment of scam complaints under the Scams Prevention Framework.
You will identify what happened, which entities are involved and whether the complaint falls within jurisdiction, then assess urgency and assign to the right team.
You will triage issues, balance urgency and harm, own each case, pursue early resolution where appropriate, and help identify systemic gaps to inform.
Scam Complaints Assessment Specialist in Sydney employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
Contact Details:
Australian Financial Complaints Authority Limited Recruitment Team
