Ombudsman, Insurance – Lead Fair Resolutions in Sydney

Ombudsman, Insurance – Lead Fair Resolutions in Sydney

Sydney Full-Time 82800 - 101200 $ / year (est.) Hybrid
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At a Glance

  • Tasks: Resolve insurance complaints and influence industry practices across Australia.
  • Company: Join the Australian Financial Complaints Authority, a respected leader in consumer advocacy.
  • Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
  • Other info: Be part of a dedicated team committed to fairness and integrity.
  • Why this job: Make a real difference in people's lives by ensuring fairness in insurance.
  • Qualifications: Senior legal professional with strong analytical and communication skills.

The predicted salary is between 82800 - 101200 $ per year.

Australian Financial Complaints Authority (AFCA) is seeking an Ombudsman, Insurance to help resolve general insurance complaints across Australia.

You will join a respected team and influence decisions affecting insurers, consumers and industry practice, working within AFCA's rules and fairness principles.

You are a senior, legally qualified professional with deep analytical capability, strong decision-making, outstanding written and verbal communication, and a genuine commitment to fairness.

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Ombudsman, Insurance – Lead Fair Resolutions in Sydney employer: Australian Financial Complaints Authority Limited

AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.

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Contact Details:

Australian Financial Complaints Authority Limited Recruitment Team

We think you need these skills to ace Ombudsman, Insurance – Lead Fair Resolutions in Sydney

Analytical Capability
Decision-Making
Written Communication
Verbal Communication
Commitment to Fairness
Understanding of Insurance Complaints
Influencing Skills