The Australian Financial Complaints Authority (AFCA) is recruiting a Manager, Triage, Assessment & Prioritisation for its Scams team in Sydney. You will lead a high-performing team responsible for assessing scam complaints, directing cases to the correct pathway, and ensuring timely, well-reasoned decisions.
This role combines leadership, investigation and dispute resolution with meaningful consumer impact.
Lead Triage & Pathway Decisions - Scams (Hybrid) in Sydney employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
Contact Details:
Australian Financial Complaints Authority Limited Recruitment Team
