At a Glance
- Tasks: Investigate and resolve scam complaints, ensuring fair outcomes through negotiation and assessment.
- Company: Join the Australian Financial Complaints Authority, a leader in consumer protection.
- Benefits: Enjoy a competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a supportive team and a focus on consumer advocacy.
- Why this job: Make a real difference by helping consumers navigate scams and achieve justice.
- Qualifications: Strong communication skills and a passion for resolving disputes effectively.
The predicted salary is between 50715 - 61985 $ per year.
Australian Financial Complaints Authority in Sydney is seeking a Dispute Resolution Specialist to investigate and resolve scam complaints under the Scams Prevention Framework.
You will reconstruct the scam and transactions, assess conduct against obligations, and reach fair outcomes through negotiation, conciliation or a preliminary assessment.
You will manage a caseload, keep consumers informed with plain language updates, and escalate when specialist input is required.
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Hybrid Dispute Resolution Specialist in Sydney employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
Contact Details:
Australian Financial Complaints Authority Limited Recruitment Team
