Australian Financial Complaints Authority (AFCA) is seeking an experienced dispute resolution leader to head a team resolving complex scam complaints and contribute to consumer protection.
You will coach professionals, allocate cases by complexity, monitor progression and ensure fair, well-reasoned outcomes while maintaining a trauma-informed, human-centred and psychologically safe work environment.
#J-18808-Ljbffr
Head of Scam Dispute Resolution in Sydney employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
Contact Details:
Australian Financial Complaints Authority Limited Recruitment Team
