AFCA in Sydney is seeking a Dispute Resolution Specialist to investigate and resolve scam complaints under the Scams Prevention Framework. You will reconstruct the scam and related transactions, assess conduct against obligations, and reach fair outcomes through negotiation, conciliation or a preliminary assessment.
You will manage a caseload, engage with consumers, assess SPF obligations, collaborate with senior leads, and document findings with confidentiality and trauma-informed communication.
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Dispute Resolution Specialist - Scams Prevention (Hybrid) in Sydney employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
Contact Details:
Australian Financial Complaints Authority Limited Recruitment Team
