Australian Financial Complaints Authority (AFCA) in Sydney is hiring a Dispute Resolution Specialist to autonomously manage standard complaints and handle complex cases, delivering timely, fair resolutions. You will assess issues, draft clear determinations in plain English, and negotiate with complainants, firms, and representatives to reach outcomes aligned with AFCA's approach.
The role emphasises empathy, analytical thinking, and strong communication across stakeholders, with hybrid work
Dispute Resolution Specialist: Financial Fairness in Sydney employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
Contact Details:
Australian Financial Complaints Authority Limited Recruitment Team
