AFCA is seeking a Senior Dispute Resolution Specialist in Melbourne to investigate and resolve complex scam complaints. You'll lead negotiations, reconstruct chronology, and assess SPF obligations across entities, while mentoring peers and maintaining high-quality reviews.
The role emphasizes trauma-informed engagement with consumers and collaboration with cross-functional teams to deliver fair outcomes within delegation and escalation processes.
Senior Scam Dispute Resolution Specialist — Hybrid in Melbourne employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
Contact Details:
Australian Financial Complaints Authority Limited Recruitment Team
