At a Glance
- Tasks: Lead the Scams Dispute Resolution team and shape strategies for effective outcomes.
- Company: Join AFCA, a pivotal organisation in consumer protection.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of an important new chapter in consumer dispute resolution.
- Why this job: Make a real difference by resolving scam complaints with a consumer-centred approach.
- Qualifications: Proven leadership experience and strong strategic management skills.
The predicted salary is between 56250 - 68750 $ per year.
AFCA is seeking a senior leader to establish and lead the Scams Dispute Resolution function as part of our important new chapter. From 31 March 2027, the team will resolve scam complaints with a fair, trauma‑informed, consumer‑centred approach, built from the ground up.
As Senior Manager, Dispute Resolution, Scams, you will:
- Guide Managers
- Shape strategy
- Manage budgets and workforce plans
- Drive timely, high‑quality outcomes
- Build leadership depth and strong stakeholder relationships
Senior Manager, Scams Dispute Resolution – Hybrid in Melbourne employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
Contact Details:
Australian Financial Complaints Authority Limited Recruitment Team
