At a Glance
- Tasks: Lead the triage and prioritisation of scams, ensuring ethical decision-making.
- Company: Join AFCA, a key player in protecting Australians from scams.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on trauma-informed practices and scaling operations.
- Why this job: Make a real difference in the fight against scams while shaping customer experiences.
- Qualifications: Experience in management and a strong understanding of ethical decision-making.
The predicted salary is between 49500 - 60500 $ per year.
Australian Financial Complaints Authority (AFCA) seeks a Senior Manager, Triage, Assessment & Prioritisation to establish and lead the TAP function for the new Australian Scams Ombudsman.
The role drives the operating model, standards and assurance, ensuring timely, consistent triage and ethical decision-making.
You will manage managers and experts, shape a trauma-informed customer journey, and scale operations as volumes grow, with a hybrid pattern of three days in the Melbourne office.
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Senior Manager, Scam Triage & Prioritisation – Hybrid in Melbourne employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
Contact Details:
Australian Financial Complaints Authority Limited Recruitment Team
