AFCA is seeking an experienced Senior Dispute Resolution Specialist to join our Life Insurance team and help deliver fair financial outcomes for Australians. You’ll manage complex life insurance complaints with precision, applying negotiation, conciliation and case investigation skills to produce clear decisions in plain English.
You will collaborate with stakeholders, contribute to operational improvements, and uphold AFCA’s commitment to fairness, accessibility and timely resolutions.
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Senior Life Insurance Dispute Resolution Lead | Hybrid in Melbourne employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
Contact Details:
Australian Financial Complaints Authority Limited Recruitment Team
