At a Glance
- Tasks: Lead investigations and resolve complex scam complaints with a human-centred approach.
- Company: Join AFCA, a key player in consumer protection in Australia.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment focused on continuous improvement.
- Why this job: Make a real difference by helping consumers navigate challenging situations.
- Qualifications: Experience in dispute resolution and strong negotiation skills.
The predicted salary is between 50715 - 61985 $ per year.
The Australian Financial Complaints Authority (AFCA) in Melbourne is seeking a Senior Dispute Resolution Specialist to lead the investigation and resolution of complex scam complaints. You will build strategies, mentor colleagues, and support consumers through challenging processes with a trauma-informed, human-centred approach.
You will manage multi-entity cases, negotiate and conciliate for fair outcomes, and contribute to continuous improvement of our complaints framework while upholding.
Senior Dispute Resolution Specialist – Hybrid Work in Melbourne employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
Contact Details:
Australian Financial Complaints Authority Limited Recruitment Team
