Australian Financial Complaints Authority (AFCA) is seeking a Dispute Resolution Specialist to investigate and resolve scam complaints under the Scams Prevention Framework. You will reconstruct scams, assess conduct against obligations, and drive fair outcomes through negotiation, conciliation, or preliminary assessments.
You will manage a varied caseload, obtain information from parties, and ensure timely communications while maintaining confidentiality and high standards of service.
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Scams Dispute Resolution Specialist (Hybrid) in Melbourne employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
Contact Details:
Australian Financial Complaints Authority Limited Recruitment Team
