AFCA is seeking a seasoned Manager, Triage, Assessment & Prioritisation (TAP) to lead a team of Assessment Specialists in Melbourne. You will coach, optimise workflows, ensure high-quality decisions and direct scam complaints to the appropriate pathway, while upholding trauma-informed, human-centred practices.
You will partner with Customer Service, Dispute Resolution, Jurisdiction and Legal to deliver a coordinated consumer experience and help prepare the TAP function for launch.
Scam Triage & Assessment Manager in Melbourne employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
Contact Details:
Australian Financial Complaints Authority Limited Recruitment Team
