At a Glance
- Tasks: Analyse complaints and negotiate solutions for fair dispute resolution.
- Company: Join the Australian Financial Complaints Authority in Melbourne.
- Benefits: Competitive salary, supportive work environment, and career development opportunities.
- Other info: Dynamic role with opportunities for growth in the finance sector.
- Why this job: Make a real difference by helping clients resolve financial disputes.
- Qualifications: Strong analytical skills and excellent communication abilities required.
The predicted salary is between 63000 - 77000 $ per year.
Australian Financial Complaints Authority is seeking a Rules Officer in Melbourne.
The role involves working with complainants and financial firms to gather information and determine if a complaint falls within AFCA’s jurisdiction.
You will analyze complaints, identify key issues, and facilitate early resolution with jurisdictions and documentation management.
The role requires strong analytical skills, clear written and verbal communication, and the ability to negotiate solutions.
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Rules Officer – Fair, Client-Focused Dispute Resolution in Melbourne employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
Contact Details:
Australian Financial Complaints Authority Limited Recruitment Team
