Instructional Design Consultant in Melbourne

Make a real impact at AFCA, where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture.

AFCA is looking for an experienced Instructional Design Consultant to help build the learning experiences that will prepare our people to handle scam-related complaints under the Scams Prevention Framework. This role is initially a six-month max-term contract.

What you’ll be doing:

• Conduct learning needs analysis to identify capability gaps and recommend effective learning solutions.
• Design end-to-end learning pathways, role-based curricula and blended learning programs.
• Develop high-quality e-learning, facilitator materials, videos, job aids, knowledge articles and assessments.
• Use tools such as Articulate Storyline, Rise and Vyond to create engaging digital learning content.
• Apply adult learning principles, instructional design methodologies and accessibility standards.
• Develop storyboards and scripts, coordinate stakeholder reviews and deliver learning products against project milestones.
• Design assessments and evaluation approaches that measure capability, knowledge retention and learning effectiveness.
• Support implementation through facilitation, train-the-trainer activities, learner communications and reinforcement strategies.
• Maintain learning materials as legislation, policies, systems and processes evolve.
• Identify learning risks and dependencies, contributing to broader change and adoption strategies.

Qualifications

• Proven experience in instructional design, learning design or training development.
• Strong knowledge of adult learning theory and instructional design approaches such as ADDIE, SAM or Agile Learning Design.
• Experience developing digital learning solutions and multimedia content.
• Strong stakeholder engagement and consultation skills.
• Excellent written, visual and verbal communication skills.
• The ability to manage multiple projects and competing priorities.
• Experience in financial services, government, regulated environments or large corporate organisations will be highly regarded.

Additional Information

• Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
• Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.