AFCA is seeking a Senior Dispute Resolution Specialist in Melbourne to investigate and resolve complex scam complaints, including multi‐party matters. You will design whole‐complaint strategies, negotiate settlements, and prepare decision‐ready briefs for timely outcomes.
This role emphasises trauma‐informed, human‐centred engagement with consumers, mentoring colleagues, and efficiently handling sensitive information within AFCA's guidelines.
Hybrid Senior Dispute Resolution Specialist – Scam Expertise in Melbourne employer: Australian Financial Complaints Authority Limited
AFCA is an exceptional employer that prioritises fairness and inclusivity, offering flexible work arrangements and a supportive culture that values every voice. As a not-for-profit organisation, we provide meaningful opportunities for professional growth while making a real impact in the banking and finance sector. Our commitment to employee wellbeing is reflected in our diverse benefits, including additional leave options and a hybrid working model that fosters collaboration and balance.
Contact Details:
Australian Financial Complaints Authority Limited Recruitment Team
